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Do you have any questions about your order or anything for that matter?!

 

Ambassador Code Warning:

Do not put your ambassador code online or on any coupon sites or you will not receive rewards points and your code will be deactivated!

Why is my, discount code, ambassador code, my "service" code, or my points not working?

All Codes are inactive during our Holiday Sale!! Everything is at the highest discount. Codes will be active again once the sale is over! :)

Wholesale questions? Email us at team@sandcloud.me

Click to inquire about a wholesale account

Wholesale customers do not earn reward points.

Corporate Gifting Questions

Email us at team@sandcloud.me

Click to inquire about our corporate gifting program

Questions about our ambassador program

Email us at info@sandcloudapparel.com

Click to become an ambassador

Shirt & Tank Top Size Chart:

Classic Fit:

Shirt Size Chart

 

Perfect Fit:

Legging Sizing Chart

 

Bikini Size Chart 

How should I wash my shirt?

For the first few times, please hand wash shirts individually in cold water with detergent.

After that, please wash the shirt in cold water with like colors.

Why does my coupon code NOT working during the SALE?

All coupon codes are turned off during Sales, they will be reactivated after the Sale ends. 

How long does international shipping take?

International shipping takes an average of 15-21 business days to arrive.

During sales, shipping may take 18-25 days.

Additional International Shipping Fees

We are not responsible for any other shipping charges and will not refund for them. Customers are responsible for paying International Customs Charge.

If your package was sent back to us because it was not picked up at customs, we will not resend your package. Instead, we will refund you for your order minus shipping. 

How long does domestic shipping take?

Domestic shipping takes an average of 4-7 business days to arrive.

During sales, shipping may take 7-10 business days. 

How do I track my order?

We will send you an email confirmation when your order has been shipped, including your tracking number

Email: info@sandcloudtowels.com

How do I change or cancel my order?

To change or cancel an order just email info@sandcloudtowels.com with details of what you want to do and the original order #

How do I return something?

We LOVE you and want you to be completely satisfied with your purchase

Email us at info@sandcloudtowels.com with any issues within the first 30 days and provide us with pictures if there is something wrong with your product.

Customers are responsible for all shipping charges. Shipping and handling charges are nonrefundable.
* If the customer has received an incorrect order or faulty garment shipping charges will be refunded (standard shipping only).

Please include your order number and take note of the return tracking number. 

Shipping Address Problems

We only follow the shipping information based on what you have inscribed on the checkout page upon placing your order. We are not liable for lost, held, damaged packages, misdelivery errors, because of incorrect shipping address.

Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details.

Currency exchange if outside of USA

All prices are reflected in USD. For other currencies, the amount charged on your card will automatically be converted based on the conversion rate on the day when you placed your order.