Customer Support

International shipping takes an average of 15-21 business days to arrive.

During sales, shipping may take 18-25 days.

We are not responsible for any other shipping charges and will not refund for them. Customers are responsible for paying International Customs Charge.

Our shipping department does not accept international packages to be returned to our warehouse therefore we will not refund you if it is sent back due to insufficient address or not picked up from customs.

Domestic shipping takes an average of 4-7 business days to arrive.

During sales, shipping may take 7-10 business days.

We will send you an email confirmation when your order has been shipped, including your tracking number

Email: customerservice@sandcloud.com

To change or cancel an order just email customerservice@sandcloud.com with details of what you want to do and the original order #

We LOVE you and want you to be completely satisfied with your purchase

Email us at customerservice@sandcloud.com with any issues within the first 30 days and provide us with pictures if there is something wrong with your product.

Customers are responsible for all shipping charges. Shipping and handling charges are nonrefundable.
* If the customer has received an incorrect order or faulty garment, we would be happy to send you a replacement

Please include your order number and take note of the return tracking number.

We only follow the shipping information based on what you have inscribed on the checkout page upon placing your order. We are not liable for lost, held, damaged packages, or delivery errors because of incorrect shipping address.

Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details.

All prices are reflected in USD. For other currencies, the amount charged on your card will automatically be converted based on the conversion rate on the day when you placed your order.

• Customers are responsible for all shipping charges except for items damaged in transit.
• Shipping fees, taxes, and handling charges are Non-Refundable.

1. Email customerservice@sandcloud.com FIRST before returning packages with the reason for the return, image of the item(s) you want to return and your order #.
2. Our customer service representative will issue you an RMA number once you email us. This number is to be written on the outside of your return package
3. Please keep a copy of your receipt with your return tracking number and immediately send it to customerservice@sandcloud.com with your order #.
4. Your order will be refunded once tracking states DELIVERED

*Product/s must be returned with its original packaging, with tags, and invoice, otherwise, a refund will not be issued.

Return Address is as follows:

Sand Cloud

4629 Cass Street Suite 52

San Diego, CA 92109

We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, misdelivery errors, due to incorrect shipping addresses. Hence, order confirmations are immediately sent to our customer's email addresses to confirm the purchase that will also give them time to review its full details.

Domestic: If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping.

International: Our shipping center does not accept returned international packages, so if your package gets returned to us due to the incorrect shipping address, you will be not be refunded for your order.

While we are not responsible for any lost packages, we want to ensure you do receive the products you ordered. If you believe your package has been lost, please contact the postal carrier to see if you can track your package. Once you hear back from them please contact us at customerservice@sandcloud.com with what the postal carrier stated. From there we will work with the shipping carrier to determine whether the package is lost in transit or still en route.

Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made. We ask our customers to wait 10 days after filing a claim to see if the package can be found by the shipper before we issue a code for reorder. We will also require a signed statement that you, the customer, did not receive the package.

Packages returned will be processed according to the order it was received. Processing may take 2-3 weeks to complete. Lost packages will receive a code with free shipping once a file is claimed to reorder your items.

The customer is responsible for any other shipping charges, duties and taxes not otherwise collected by Sand Cloud, LLC. Consult your country’s tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase. If packages are not claimed and sent back to our facility, we will not refund your order.

Defective / Incorrect Items

Defective or incorrect items must be reported to customer service (customerservice@sandcloud.com) within 24-48 hours of delivery to ensure your exchange is properly processed. Please include a photo of the damaged item along with your order # in the email. If not reported within the time frame, you may not receive replacement or refund.

All Jewelry

Bikini Bottoms, Exchange between sizes Only

Straws

+ Bikinis must not have been worn, washed, or altered.

+ No visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.

+ All tags must be intact and the bikinis returned in their original packaging.

+ The hygienic liner must not have been removed or reattached.

*Tops may be returned as long as it meets the qualifications above.

*Bottoms may not be returned, ONLY exchanged as long as it meets the qualifications above.

If bikinis show ANY type of signs of wear, damage, scents, or alterations when returned for a different size, you will not receive your exchange or a refund.