Customer Support

Support

Questions, Concerns, Want to Say Hi? We're here to Help!
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Email us at: customerservice@sandcloud.com
Ambassador Code Warning:
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Do not put your ambassador code online or on any coupon sites or you will not receive rewards points and your code will be deactivated!
Why is my, discount code, ambassador code, my “service” code, or my points not working?
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All discount codes are deactivated during sales!

Only one code can be used at a time. You cannot combine a discount codes and points in one order.

If you are having other issues with your code, please email customerservice@sandcloud.com with the Subject line: "Discount code not working"
Wholesale questions? Email us at wholesale@sandcloud.com
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Click to inquire about a wholesale account

Wholesale customers do not earn reward points.

Corporate gifting questions
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Email us at Brandon@sandcloud.com

Click to inquire about our corporate gifting program

Questions about our ambassador program
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Email us at customerservice@sandcloud.com

Click to become an ambassador

Why does my coupon code not working during the sale?
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All coupon codes are turned off during Sales, they will be reactivated after the Sale ends.

How should I wash my shirt?
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For the first few times, please hand wash shirts individually in cold water with detergent.

After that, please wash the shirt in cold water with like colors.

Shirt & tank top size chart:
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How do I wash my towel?
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We highly recommend hand washing your towel with cold water.

Tie dye towels are subject to bleeding the first few washes, so please wash it separately from everything else to avoid staining.